Everything you need to know before choosing, ordering, and receiving your ROVELARA home essentials. Find clear answers about shipping costs, delivery times, furniture dimensions, returns, order changes, tracking, and more.

Shopping for furniture and home essentials should feel straightforward and reassuring. We’ve collected answers to the questions customers most often ask before and after placing an order. Please review the information below to better understand what to expect throughout your shopping journey. If you still need assistance, contact us at support@rovelara.com. For questions about an existing order, include your order number and the email address used at checkout so our support team can assist you more efficiently.

Shipping costs depend on the products in your order, your delivery address, and the available delivery method. Any applicable shipping charges will be calculated and displayed during checkout before you submit payment. Large or oversized furniture may have different delivery requirements from smaller home accessories.
Delivery times vary by product, destination, availability, and fulfillment location. The available delivery estimate will be shown during checkout or provided in your order information. Once your order ships, you’ll receive a shipping confirmation email with tracking details when tracking is available.
Please review the product dimensions shown on the product page and measure both the intended room and the delivery path before ordering. Check doorways, hallways, staircases, elevators, corners, and any other narrow access points. Product dimensions and package dimensions may differ, so contact us before ordering if you need help reviewing the available measurements.
Not every product is eligible for a change-of-mind return. Please review our Return & Refund Policy for exclusions and any specific return terms stated on the product page. If the conditions are unclear, contact support@rovelara.com before ordering. Under our standard policy, we accept eligible return requests made within 30 days after an item is received. Products must be unused, unassembled, and returned in the same condition in which they arrived, with any original tags and packaging, along with proof of purchase. Contact support@rovelara.com before returning an item. Products sent back without prior authorization may not be accepted. Please review our Return & Refund Policy for complete terms and exclusions.
Please inspect your order as soon as it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact support@rovelara.com promptly. Include your order number and clear photos or videos of the product, packaging, and shipping label. Keep the item and all original packaging until we provide further instructions.
Contact us as soon as possible if you need to request a change or cancellation. Cancellation requests should be submitted within one hour of placing the order. We will try to help, but changes and cancellations cannot be guaranteed once an order has entered processing or fulfillment.
Products in the same order may be shipped from different fulfillment locations and can arrive in separate packages. Each shipment may have its own tracking information and delivery date. Receiving one package does not necessarily mean the remaining items are missing.
When tracking becomes available, we’ll send it to the email address used at checkout. Use the tracking link in your shipping confirmation email to view the latest carrier updates. Tracking information may take a short time to update after the shipping label is created. If you haven’t received tracking information or believe a package is delayed, contact support@rovelara.com with your order number.
ROVELARA works with multiple suppliers and fulfillment facilities, so the shipping origin may vary depending on the product and delivery destination. Items within the same order may ship from different locations and arrive separately. Your shipping confirmation and tracking information will provide the most current details for each package.
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