Shipping policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through ROVELARA are processed, shipped, and delivered. If you have any questions about an order, contact us at support@rovelara.com.

ORDER PROCESSING

Order processing times vary depending on the product, availability, fulfillment location, and delivery destination. Any estimated processing or delivery time shown on a product page, at checkout, or in an order confirmation is an estimate and is not guaranteed.

Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.

During periods of high demand, severe weather, carrier disruptions, or holidays, processing and delivery may take longer than expected. We will contact you if a material delay or product availability issue affects your order.

SHIPPING DESTINATIONS

Available shipping destinations are determined during checkout. If no shipping option is available for the address entered, we are currently unable to deliver that order to the selected location.

Certain furniture, oversized products, or restricted items may not be available for delivery to every address, including some remote areas, islands, territories, PO boxes, or military addresses.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Shipping costs may vary according to the product, package size, weight, delivery destination, and shipping method. Any available free-shipping promotion will be shown on the website or during checkout and may be subject to separate conditions.

DELIVERY ESTIMATES

Delivery estimates shown on our website, during checkout, in an order confirmation, or through tracking information are provided for convenience only.

Delivery times may be affected by product availability, carrier capacity, weather, customs processing, delivery appointments, incorrect address information, remote locations, or circumstances outside our reasonable control.

ROVELARA does not guarantee delivery on a specific date unless that guarantee is expressly confirmed by us in writing.

MULTIPLE SHIPMENTS

Products in the same order may be stored or fulfilled from different locations. As a result, an order may arrive in multiple packages and on different dates.

You may receive a separate shipping confirmation or tracking number for each package. You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless disclosed before purchase.

FURNITURE AND OVERSIZED ITEMS

Furniture and oversized products may be delivered by a specialized carrier. The carrier may contact you to schedule a delivery appointment or confirm delivery details.

Unless expressly stated on the product page or in the delivery confirmation, delivery does not include assembly, installation, removal of packaging, removal of existing furniture, or movement of the product to a specific room.

Before ordering, please confirm that the product dimensions are suitable for the intended space and that doorways, hallways, stairways, elevators, and other access points are large enough for delivery.

Additional charges resulting from restricted access, missed appointments, refused delivery, an incorrect address, or required redelivery may be the customer’s responsibility to the extent permitted by law.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for entering a complete and accurate shipping address at checkout.

Address-change requests must be submitted as soon as possible to support@rovelara.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

ROVELARA is not responsible for delays or additional charges caused by incomplete or incorrect address information supplied by the customer.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 1 hour of placing an order by contacting support@rovelara.com.

A cancellation request does not mean that an order has been canceled. We will review the request and send confirmation if it is approved. After the one-hour period, we cannot guarantee cancellation because the order may already have entered processing or fulfillment.

ORDER TRACKING

When tracking information is available, it will be sent to the email address associated with the order.

Tracking information may take some time to update after a shipping label has been created. A label-created status does not always mean that the carrier has already received or scanned the package.

DELIVERY, MISSING PACKAGES, AND DELIVERY CONFIRMATION

Please monitor tracking information and make appropriate arrangements to receive your order.

If tracking shows that a package has been delivered but you cannot locate it, check the delivery area, household members, neighbors, building reception, and any secure delivery location. You should also contact the carrier for additional delivery information.

If the package still cannot be located, contact us promptly at support@rovelara.com with your order number and tracking information so that we can review the matter.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective, missing parts, or different from what you ordered, contact support@rovelara.com as soon as possible. Include your order number and clear photographs or videos of the product, shipping carton, internal packaging, shipping label, and visible damage.

Please retain the product and all original packaging while the issue is being reviewed. Do not discard, assemble, modify, or return the item until you receive instructions from us.

REFUSED AND UNDELIVERABLE ORDERS

If an order is refused, cannot be delivered, or is returned because of an incorrect or incomplete address, missed delivery appointment, restricted access, or failure to respond to the carrier, any resulting shipping or redelivery costs may be deducted from the refund where permitted by law.

The original shipping charge may be non-refundable when a delivery failure is caused by circumstances within the customer’s control.

INTERNATIONAL ORDERS, DUTIES, AND TAXES

For destinations outside the United States, customs duties, import taxes, brokerage charges, or other government fees may apply unless checkout expressly states that these amounts are included.

Where such charges are not collected at checkout, they are the customer’s responsibility. ROVELARA does not control these charges or determine their amount.

Customs processing may delay delivery. Customers are responsible for complying with the import requirements applicable to their destination.

DELAYS OUTSIDE OUR CONTROL

We are not responsible for delays caused by carriers, weather, natural disasters, labor disruptions, customs authorities, government action, transportation interruptions, or other events outside our reasonable control.

This does not limit any rights available to you under applicable consumer-protection law. If a significant delay occurs, contact us so that we can review the available options.

RETURNS AND REFUNDS

Shipping-related returns and refunds are governed by our Return & Refund Policy:

https://rovelara.com/policies/refund-policy

Do not return an item before contacting us and receiving authorization and return instructions.

CONTACT INFORMATION

ROVELARA LLC
Email: support@rovelara.com
30 N Gould St Ste R
Sheridan, WY 82801
United States