Refund policy

Return & Refund Policy

Our standard policy allows eligible return requests within 30 days after you receive your item, subject to the eligibility requirements and exclusions below. Not every product is eligible for a change-of-mind return. Before ordering, review this policy and any specific return terms stated on the product page. If eligibility or return-shipping arrangements are unclear, contact support@rovelara.com before purchase. Nothing in this policy or any product-specific terms limits your rights under applicable consumer-protection law.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unused, unassembled, undamaged, and in its original packaging with all accessories, parts, manuals, and tags included. You’ll also need the receipt or proof of purchase.

To request a return, contact us at support@rovelara.com.

If your return request is approved, we will provide instructions on how and where to return your item, including any applicable return shipping arrangements and costs. Please wait for our authorization before sending anything back.

Items returned without prior authorization will not be accepted. Please do not send an item to any address before receiving approval and return instructions from us.

You can contact us at support@rovelara.com with any return-related questions.

Order Cancellations

Cancellation requests must be submitted within 1 hour of placing the order. After this period, we cannot guarantee cancellation because the order may have entered processing or fulfillment.

Submitting a cancellation request does not mean that the order has been canceled. We will review the request and send confirmation if the cancellation is approved.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, missing parts, or different from what you ordered.

Please include your order number and clear photos or videos of the item, its packaging, and the shipping label so that we can evaluate the issue and make it right.

Do not discard the product or its original packaging until the issue has been resolved.

Non-Returnable Items

Custom-made, personalized, and special-order products cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards are non-returnable.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return the item you have and place a separate order after the return has been approved.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason, subject to applicable law.

The item must be returned in the same condition in which it was received: unused, unassembled, and with all original packaging, accessories, parts, manuals, and tags included. Proof of purchase is required.

This provision does not limit any additional rights available under applicable consumer-protection laws.

Refunds

We will notify you after we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@rovelara.com.